Help centre

Find your event and next steps in the client portal

Use the client portal to follow your event, message the business, and find shared work.

For clients · Joining your event

How to do it

These steps are for PlanWell on the web.

  1. Sign in to the client portal after accepting your invitation. Select the event you want to work on if you have more than one.
  2. Start with the dashboard’s next steps, then use the event section navigation to find shared information. On a smaller screen, open the client portal menu to navigate.
  3. Use Messages to contact the business and Documents to find shared files. Complete assigned tasks or questionnaires in their sections.
  4. Open Booking to review proposals and agreements, and Payments for invoices. Read a proposal’s items and total before choosing Accept proposal or Decline. If declining, complete the feedback form and choose Decline proposal.

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